Shilpax sells access to digital learning content through subscriptions. This policy explains how billing, cancellations, and refunds work. Payments are processed in Sri Lankan Rupees (LKR) via PayHere.
1. Subscriptions and billing
A Pro subscription gives you access to premium features for the billing period you choose (for example monthly or annual). Subscriptions renew automatically at the end of each period until you cancel.
2. Cancelling
- You can cancel your subscription at any time from your account or by contacting us.
- Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.
3. Refunds
Because Shilpax provides immediate access to digital content, fees are generally non-refundable once the subscription has started. As a goodwill exception:
- If you are charged in error or for a duplicate payment, we will refund it in full.
- If you request a refund within 7 days of your first payment and have not made substantial use of the Pro content, we will consider a refund at our discretion.
Renewal charges and partly-used periods are not normally refundable.
4. How to request a refund
Email ashnijeewandara@gmail.com from the email address on your account, with your payment date and reason. We aim to respond within a few business days. Approved refunds are returned to your original payment method through PayHere; the time to appear depends on your bank.
5. Failed or duplicate payments
If a payment fails, your Pro access may pause until payment succeeds. If you were charged more than once for the same period, contact us and we will refund the extra charge.
6. Price changes
We may change subscription prices. Any change will apply from your next renewal, and we will notify you beforehand.
7. Contact us
Questions about billing or refunds? Email ashnijeewandara@gmail.com.